Account and Data Deletion
You can delete your Kiramak account and your personal data at any time. This page sets out both routes step by step and shows which data goes and which is retained by law.
This English text is provided for convenience. In case of any discrepancy, the Turkish version prevails.
Route 1 — Inside the App
In the Kiramak apps (Renter and Operations) account deletion is completed without leaving the app:
- Open the app and sign in.
- Go to the Profile tab.
- Tap Edit account details ("Hesap Bilgilerini Düzenle").
- Scroll to the Close my account ("Hesabımı Kapat") section at the bottom of the page.
- Tap Close my account.
- On the confirmation screen, read the To be deleted and To be retained lists.
- Confirm with Close my account.
Your account is closed and you are signed out. You can register again later with the same email address; that will be a new, empty account and your previous data will not return.
Route 2 — Without Installing the App
If you cannot access the app, or you want to delete the account from outside it:
Send an email to destek@kiramak.com with "Account deletion request" in the subject line. State the email address or phone number registered to your account.
We confirm your identity through the contact channel registered to your account. This step exists to stop someone else having your account deleted. Once verified, your request is completed within 30 days at the latest and you are notified in writing.
You can also call: +90 312 504 22 55.
Data That Is Deleted
When the account is closed, the following are deleted:
- Full name, national ID number, date of birth, email address and phone number
- Your profile and operator photographs
- The documents you uploaded: driving licence, operator licence, machine documents
- Your machine listings and availability calendars
- Your in-platform message content
- Your favourites, search history and notification preferences
- Your authentication and sign-in record
Data Retained by Law
Some records cannot be deleted at your request; retaining them is a legal obligation. These records are detached from your account and kept only for as long as the obligation requires:
| Record | Period | Basis |
|---|---|---|
| Rental and invoice records | 10 years | Turkish Commercial Code Art. 82, Tax Procedure Law |
| Payment and accounting records | 10 years | Tax legislation |
| Records subject to an ongoing dispute | Until the dispute is finally resolved | Turkish Code of Obligations, right of legal defence |
| Technical access logs | 12 months maximum | Information security obligations |
Reviews you wrote about the other party are not deleted; they are detached from their author and anonymised. A review is a record belonging to the other party's history, and deleting it unilaterally would distort the picture other users see.
What Must Be Finished Before Deletion
Deletion is held until the relevant process closes if:
- You have a job in progress
- As a machine owner, you have a machine currently out on rent
The confirmation screen tells you which of these applies and how many records are involved. Once the rental completes, deletion proceeds without obstruction. For help, write to destek@kiramak.com.
Deleting Only Specific Data
If you do not want to delete your whole account and only want a particular item removed (for example a document you uploaded, or a listing), you can do it in the app or request it by writing to destek@kiramak.com. Your other rights under Article 11 of the KVKK and the request procedure are explained on the Privacy Policy page.