Contact
We use a single address for everything: destek@kiramak.com. We route your request to the right team internally — you do not have to choose between addresses.
This English text is provided for convenience. In case of any discrepancy, the Turkish version prevails.
How to Reach Us
| destek@kiramak.com | |
| Phone | +90 312 504 22 55 |
| Address | Alacaatlı Mah. Beyler Cad. No: 36 İç Kapı No: 14, Çankaya / Ankara, 06810 |
| Office hours | Weekdays 09:00 – 18:00 (Turkey time) |
What to Write Where
So we can resolve your request faster, put the matching phrase in the subject line of your email:
| Your Subject | Subject Line | Response Time |
|---|---|---|
| General question, support, bug report | Support | 2 business days |
| Account or data deletion request | Account deletion request | 30 days at the latest |
| Data subject request under the KVKK | KVKK request | 30 days at the latest |
| Complaint about a listing or a user | Complaint | 5 business days |
| Partnership, press, corporate enquiries | Corporate | 5 business days |
Response times run from the date your request reaches us and — where required — your identity has been verified.
Requests That Need Identity Verification
Account deletion and KVKK requests are confirmed through the contact channel registered to your account. This step exists to stop someone else acting in your name; to protect your data, we cannot act on requests we are unable to verify.
The steps for deleting an account, and the list of what is deleted and what is retained, are on the account and data deletion page. Your rights under the KVKK are explained on the Privacy Policy page.
Company Information
Trade name, MERSİS, trade registry and tax details are on the Company details page.